0bazooka0 (0bazooka0) wrote in bad_service,

Promises, promises

I'm a receptionist in a plumbing fixtures showroom. This is important. Basically the way things work: customer comes in, orders product. We send PO off to the Manufacturer and/or warehouse. They send us confirmation along with ETA. Product arrives, customer picks up. So we had one of our big clients come in and order a drain from Lacava. Lacava warned us that they were completely out of this drain so it would be awhile. When asked for an EST, they said it would be available at the beginning of May. This was on the 17th of April. The customer is ok with this.

The 5th of May rolls around and the customer calls about the drain. I call Lacava who tells me it should be in by the end of the week.  A week goes by, no drain. Customer calls again. Lacava tells me that now the drain will ship on the 15th of May with an aprox, delivery date of the 19th. By now the customer is getting irritated, but the manager at Lacava promises me that the drain will be there. The 19th rolls around, no drain. I call Lacava AGAIN. This time they pinky swear it will be in by the next week. Guess what? No drain. Customer calls me yesterday justifyibly pissed. I call Lacava. They have promised me that it wil be in next Monday or Tuesday. Gentleman, place your bets.

This really ticks me off because it makes us look like we're the ones dropping the ball. Plus this is the second time in the past few months Lacava has done this to me. Last time a customer had to wait two months for a sink that was promised to be here within one week. 

If you're remodeling your house I don't reccomend Lacava, unless you want to wait forever. 

Oh and with fuel costs, the shipping charges are into the hundreds of dollars.

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