Becca (beccaweccavt) wrote in bad_service,

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I think I really am a sucker for punishment. Even though I have complained about them in this community in the past, I continue to get medical care through Planned Parenthood. I work non-stop during the week, and often go into the office on the weekends, so Saturday appointments work out well for me. It is hard to find girly-doctors who have appointment availability on Saturdays, so I keep going back to PP.

First I schedule an appointment online. Since I am at work the hours that their appointment line is open, and I don't relish the idea of booking an appointment over the phone when my CEO could swoop into my cubicle at any minute -- I thought that would be a good alternative. I got back an appointment confirmation, and all was well.

Except an hour later I receive a voicemail that the appointment they scheduled for me online wouldn't work because they would be in a staff meeting at that time. I had to call in to change the appointment to this Saturday morning.

So this morning, I am about to walk out the door to go to my appointment. This is partially my fault, but I guess my phone has been wonky lately and as I was going out the door I found out that I had a voicemail from yesterday. My appointment for this morning was canceled. No explanation given. Part of the appointment was for my depo shot, and today is absolutely the last day in my two-week window to get it. I would have gotten it earlier, but see above about my first appointment getting canceled.

I call the scheduling line, frantic, and they say another facility has walk-in hours. I rushed over and was able to get my depo shot, but I had to wait over an hour and a half to get it. And I also wasn't able to get my annual exam because they were too busy. The staff was only vaguely sympathetic to my plight.

Unfortunately this isn't the first, or second time they have canceled appointments on me. I am pretty fed up with dealing with them, but I can't seem to find anyone else that has appointments on Saturdays. I really don't want to use any of my vacation time from work to do stupid medical stuff, because I am saving up my time off for a trip to Japan this fall.

I think I will have to suck it up and find a different provider because the promise of Saturday appointments aren't much good if they are consistently canceled at the last minute.
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