ms_babygirl (ms_babygirl) wrote in bad_service,
ms_babygirl
ms_babygirl
bad_service

Hotel service.

I need to know if this is worthy calling and complaining to someone higher than the manager on duty at this hotel chain:

My husband and I fly down to Florida (from Michigan) for his grandfathers funeral. We stayed at a chain hotel that my family's husband always stays at. We check in Thursday night...

On Friday (around 3) my husband and I were in our room. There was a knock on our door. (mind you we had a do not disturb sign on the handle) "House keeping." "we're in here" *knock knock knock* "WE'RE IN HERE" *OPENS DOOR!!!!* just to give us towels. Luckily we had the chain on, so it could barely get open. But, WTF you can't just open the door!!! We hadn't asked for the towels, but, I guess they take all used towels away to wash, nevermind if they were hanging to be used AGAIN. I didn't know we were missing towels, because I didn't even look, but our room was already cleaned. EXCUSE ME? You have NO RIGHT to walk into our room!

Ok, So, whatever, I didn't say anything. i was pissed, but whatever.

Saturday comes around and then we were going to get into the pool we asked for pool towels. They had none, a little odd, but whatever. They promised to bring them out. 3 hours later NO POOL TOWELS. So I go in half wet asking for some, they have none. I asked when, they have no idea. (mind you he gave me a little attitude like "We will have them when they are done DRYING." Okay... so I decide to go into my hotel room to take a shower and get ready for dinner.

The room is made up BUT WE HAVE NO TOWELS!!!!! Excuse me??!?!?!?! How am I supposed to shower? IN the past 3 years that I've been in hotels there is a sign saying "If you'd like to have a new towel, leave your old towel on the floor. If you'd like to save on water and help the environment hang your towel to dry to use again." WE didn't have this sign, but I still hung my towel hoping to save it (because I think it's a waste). Well, they took them (we only had 2 anyway) and now we have none. WTF. Even if they take the towels they REPLACE THEM while they are still cleaning the room! So I sit there pissed, my hair DRYING with chlorine in it. I call and they don't have any towels. I piss and moan (to myself) and then call an hour later. They will send some towels right up. GOOD I'm going to be an HOUR late to dinner now.

So, Sunday morning as we're checking out I asked the manager of the hotel about the towels. I hate to wait, because I didn't want to lose my cool the night before. I bring up the fact that every hotel I've been to wants to help SAVE the environment and save in money for hot water by not washing EVERY TOWEL EVERY DAY. He said they don't have that policy (fine, but odd, because Florida has water shortages a lot, they are in drought a lot).

He said they had been short on towels yesterday, which is why we didn't have pool towels or shower towels. Well, if they let me KEEP my towel I would've had one. He said they only had the shortage yesterday. But, why then, I asked him, did 4 hours go by before we got towels on friday too. "Oh, we were short that day too." Then I mentioned about the roomservice girl entering our room and he said "Yea, to give you towels". I'd understand more if I had called down for towels, but no, I hadn't. It was a SURPRISE to be given towels! So I said "you still can't enter our room." And he said "But she was giving you towels." SO?!?!

Ugh. I am calling someone higher. Or am I crazy?
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