Kimber (chesterismyhero) wrote in bad_service,

Pizza Hut Delivery....

I have never received bad service from my local Pizza Hut...but then again I always order carry out and go and get it.

Last night the husband and I decided to order delivery. We had a coupon for a large 1 topping, regular order of cheese bread sticks, and a 2 liter for $14.99.

I called at 9:30 pm, was on hold until 9:40, and finally got to place my order. She told me 45 minutes, which is what I expected.

So we wait...and wait...and the meantime, a small, brief, storm rolls in. I'd say 10-15 minutes tops. Not a whole lot of rain, mostly lightening.

11:00 rolls around. No pizza. My husband calls. The first time he gets hung up on. The second time he finally gets to speak with someone. He tells her what's going on and she said that her delivery driver just got back and she'll send him out with our order. She said that he said law enforcement had set up detours and road blocks because of flooding...(What?! It didn't rain nearly enough for that....that and law enforcement in our town has never done that, even when it has flooded pretty bad)...She also said she was going to comp our order. comes the pizza guy. Food is ice cold. Instead of our 2 liter, we get a 20 ounce. On top of all that, the delivery driver tries to charge us for our food. We explained to him what his manager said, but he responded with, well she gave me the receipt. My husband told him to take it up with her because she said we didn't have to pay and we weren't going to.

This morning I called the restaurant and explained what happened. The manager said he'd talk to the delivery driver. That's it.

I expected a little more. I'm honestly a really loyal customer there. That's the only pizza place I go to in our town. They all know me. I don't even have to tell them what I want when I go inside to eat. They already know.

So yeah, I e-mailed corporate earlier. We'll see how this turns out...and in the mean time..I think I'll call Dominoes for awhile.
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