Stephy (stephyski) wrote in bad_service,

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Ok, I get it. Your job sucks. I'd be pretty annoyed too. I've been there, believe me. It's a holiday, it's warm out and you looked pretty crowded.

However, that still doesn't make it okay to be so blatantly rude, completely unprovoked, to cuss at us.


We were going through a Dunkin Donuts drive-thru, and had a simple order. Just a drink (seeing as they were out of donuts, but hey, not their fault.) After sitting at the speaker for a couple minutes listening to this girl laugh and talk with her headset on (maybe on the phone? I don't know. But hey, again, maybe she forgot to turn the headset off. Not a big deal), we make our order and go up to the window. My fiance (driving) gets the change from me and as soon as the girl comes up to the window and repeats the total, in the span of two seconds, he reaches into his wallet for a fiver, she gets this terrible look on her face and says "there's a fucking reason I told you the total back there, have your fucking money ready."

Seriously, what the hell? What the hell provoked that? And who in their right mind drops f-bombs not only in front of a customer, but TO THEM?

I really have to say though, this girl had a deer-in-headlights look when we actually went inside to complain, so maybe she'll change her attitude. That kind of crap is un-called for. And honestly, if we're the worst customers you've ever had, be grateful. Both of us are always polite and prompt, and insanely patient. That's likely why I hardly ever have any bad_service stories to tell. But this was just terrible. It's one thing to talk trash behind someone's back (though I'm still boggling at what either of us did to deserve such a bad attitude?) but dear god, it takes a special kind of jerk to not only do it within earshot of the customer, but DIRECTLY TO THEM. It's not like he was digging through a pile of change or anything -- I handed him the exact coins and at the window after she repeated the total, he grabbed a five out of his wallet. I'm not exaggerating when I say that it took two seconds for the money to get from us to her hand.

Well, whatever. I rarely ever get anything from Dunkin Donuts anyway, and honestly if that's the kind of service there, then I'm sure I can find a new place to go for a treat. It's just not worth it.
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