Jezzy (lunchy) wrote in bad_service,

This didn't happen to me, but I wish I could have stopped it either way

I love my job, I really do, but it wasn't until last month that I was finally able to put my hands in the air and say, "YAY!  Perfect working environment!"  Why?  Because our awful manager finally left.  NO ONE in the store liked her.  Hell, she refused to let me skip a day so I could go to the funeral of a girl I grew up with.  But this isn't about what she's done to me.

She was leaving for the day, and I was ringing her out.  She hears the doors open, and turns to see a middle-aged woman walk in with a stroller as a makeshift walker (we don't have strollers in our store, as we are a bookstore and space doesn't usually allow for such a thing).  Leaving me at the counter, she says,

M: Excuse me, Ma'am! I'm the manager of this store, and I'm going to have to ask you to leave the stroller outside.
C: But I need this stroller to walk; I just had leg surgery!
M: I'm sorry, but we don't allow strollers in the store.  I have to ask you to leave.

So the woman goes out the door again, bewildered.  I watch as the manager comes back and says, "It's a lost sale, but she would have been blocking the aisles with that carriage."  She's actually trying to smile about it!  I just made a sound and rang her up so she could get out of my face.  I've never met someone so heartless in my life.  The poor woman was probably stuck at home because of her leg, and she just wanted something to keep her entertained!  I mean, come on!
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