The driver called me back 10 minutes later, SERIOUSLY asking me if I still wanted a ride. WHAT? Hell no. I asked him who his supervisor was, and he paused. He responded with "We don't have a supervisor...but we have a DISPATCHER!". what.the.fuck. Should I take him seriously or are they trying to avoid getting the boot? If I insist to talk to the supervisor, aren't they obligated to hand the phone off to their supervisor? Or do people avoid this stuff regularly?
Today Red Cross Wheels was supposed to be here to take Regina and I to her 6 month checkup....The pickup time was scheduled for 12:55. I called at 12:55 asking what was up and why they weren't there yet.....they told me before I stated that I *knew* the pickup time was 12:55, that they were supposed to be here at 1:14....so I said whatever and got off the phone with him....
I waited and waited and at around 1:20 I called up her doctor's office and resheculed the appointment...I knew they were going to be super late and figured hey, if they aren't going to call me ahead of time to let me know they're going to be late..I'm going to let this guy show up without calling him to tell him he had wasted HIS time, just as he had wasted MINE. He shows up at 1:45 (her appointment was at 1:40) and I asked him if he knew that he was almost an hour late...He snaps at me, claiming that the only thing he HAS to do is get us there safely. I started laughing and asked him if he was serious and if he was really going to stand there, 50 minutes late to a pickup appointment, and refuse responsibility for being LATE. He starts getting smart and raising his voice at me and I break the news to him that I had to reschedule....He turns around and walks away..no apology, nothing.