Laura Walker (googlebrat) wrote in bad_service,
Laura Walker

Optician Woes

Let us skip back a year to eighteen months to my last eye test. I needed the test, and I needed new glasses in a hurry because I had an interview. Because of this, rather than booking in at my usual opticians I went with another one that could see me sooner.

Now, let me first admit that I am hard on my glasses. I can see very little without them, and I don't like contact lenses, which means I live in them pretty much. While they are never off my face long enough to get sat on or stood on, they get hit by anything *I* get hit by or walk into, and may well get caught in the occasional jumper if I forget to take them off before I pull them off. I know all of this and asked the optician for a fairly tough frame. Got talked into anti-scratch and anti-reflective lenses, paid my cash (my employer paid £60, but even then there was a fair bit for me to pay) and came back to get them in a few days.

Didn't like the anti-reflective lenses. They showed up the tiniest smudge. In the first few weeks I polished them fifty times a day until I got used to looking through smudges. But I shrugged and bore that.

First major issue didn't come until I was only holiday in America a few months later. I'd met a friend there, we were quite happily shopping when boom, lens falls out. Fortunately I'd brought my old prescription sunglasses with me and switched to them while my friend took my glasses to her optician to be fixed and the screw replaced.

Back home, I take the glasses in and complain. They check them, say they're obviously find now and give me... a screwdriver. Just in case. Lovely.

Not long after, problem two, one arm is starting to jut about a centimetre to the side of my ear. Again, I take them in, explain it's just been wear and tear and can they adjust them? They adjust them but basically accuse me of having an accident with them and lying about it.

Skip to now. The glasses by now are bnot looking so good, and despite the anti scratch coating have somehow acquired a scratch across one lens. Add to this some vision issues and I figure go get an eyetest and new glasses. So, I go back to my old optician.

The good news: I'm not going blind(er).
The bad news: I've been walking around with a prescription that was TOO STRONG for me. A lot of the discomfort I suspected was blurriness from anti reflective lenses? Was the WRONG PRESCRIPTION.

Here is the difference:

Right - -3 sphere 1.75 cyl and 45 axis
Left - -6 sphere 1.5 cyl and 155 axis

Right - -3 sphere and 2 cyl and 50 axis
Left - -5.75 sphere 2 cyl and 150 axis

Now what I need to know. This far on, do I have any comeback? I mean those glasses weren't cheap, and as I only get one £60 voucher from my employer every two years, new ones will be paid out of my own pocket. As they screwed up my prescription, is there anything I can do?

ETA:- AND when I called the (wrong prescription) optician up, I find they have the wrong date for the eye test/new glasses at that. They were INSISTENT it was Nov 06. Checking my records it was late April 07.
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