I went to the bullseye store, my favorite, to pick up a few things with my roommate. Now, it was my turn to buy toilet paper. We typically by the 20/24 pack, so I purposely chose the cheapest one. It was 11-something. We finish our shopping and check out. The toilet paper rang up 13-something and I asked if the cashier could check the flyer. She does, and it's not there. No big deal, I pay. After we're done, my roommate waited for me while I went back to check the price. Sure enough, the item that I bought had a tag for 11-something. I was SURE to check that the tag was the same exact item I had; I know and understand that sometimes things aren't stocked where they should be.
Now, there was no sale sign, no sale tag. It was a regular price tag. If there was a sale sign, I would have taken it with me to the customer service desk so that I could show them. My intention was so that they wouldn't have to go look once I got there - save time. Since this was a regular tag, it was part of a long strip that spans the whole rack. I'm not about to pull the ten-foot long price list out to show the customer service rep.
So I go up to Cust Service and tell her my problem. I told her that I couldn't grab the price sticker since it was attached to the shelf. The following ensues:
Her: It's not in the flyer, so it's not on sale.
Me: I understand it's not on sale, but the price tag is a regular tag, and it says 11-something, not 13-something.
Her: Well it's not on sale, so it's this price.
Me: I know it's not on sale, but the REGULAR price is 11-something. That's what the shelf says.
Her: Bring it to me.
Her: Bring me the tag. That's the only way I can change the price.
Now, I'm pissed. She's not listening to me at all and she's being all uppity in her tone. I explained to her how I would have brought the tag if there was one to bring. But I didn't feel like it was my responsibility to BRING any tag to her. I was trying to be helpful. I explained to her that it seems like it's simply a pricing mistake (perhaps the prices were changed and the computer missed this one.) She insists that I "go get the tag" for her. Now, I could have gone and taken down the big long tag and ruin the shelf, but that's not necessary. I would have been being a jerk. I asked for a manager, who just gave me my money back, without even checking.
Even though it worked out in the end, I wished that they would have checked the tag, admitted the mistake or showed me that I was wrong if that was the case. Neither of them paid enough mind to the TP I had, so I know that it was unlikely that they checked the price later. I just was completely dumbfounded. I've never heard of a customer being demanded to prove that the price is what it is. The whole situation really just irked me.