okaishi (okaishi) wrote in bad_service,
okaishi
okaishi
bad_service

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Outsourcing at it's finest...

I was posting a customer suck about an eb at a photographer's lab when I remembered this bad service from my uncle.

So, my younger cousin has been in dance for a long time now. They do tons of recitals and stuff and she's really good and has tons of fun. So during the recitals and whatnot, there's this particular photographer who always comes in. He takes pictures during the dancing, and then afterwards he sets up backdrops for anyone who wants particular poses and the like. My uncle likes to get some pictures every now and then and send them home (he lives a few provinces away) since we don't get to see my cousin dance.

Now, from what I'd known of the photographer beforehand, I thought his stuff was a major ripoff. It was decent, but not amazingly professional or anything, and he charged a fortune. There's an absolutely AMAZING photographer near here who charges barely more than half of what this guy charges. But whatever...who am I to tell my uncle how to spend his money, right? This is not the bad service.

The bad service came during a photo shoot about four years ago. It was a ballet, and my cousin looked adorable in her outfit, so they got a nice shot done. At the time my uncle didn't have a lot of cash on him though, so he bought a large shot for himself and got the recording number so that he could go get more copies later.

So later he goes to the guy's shop, gives him the number, and orders a number of pictures for the family. I can't remember how many he got, but they were only 5X7's, and he ended up paying over $200 for them. He's asked to come pick them up in a few days.

So he comes and picks them up; they're in a manilla envelope. He drives home with them, opens up the envelope, and dumps them on the table. They look fine, so he's satisfied, but then he notices a slip of paper that came out of the envelope with the pictures. He picks it up, and guess what it is?

A reciept from WALMART, showing that the photographer had made his copies at their photo center, at a grand total cost to him of $18.50.

My uncle paid over $200 to this "professional" for what would have cost less than $20 at Walmart, had he had the copywrite to be allowed to do so.

I never really got the whole end of this story, but it involved a rather large arguement with the photographer and a demand for his $180 back. My uncle even addmitted that making the copies at Walmart is probably easier and cheaper for a photographer than having his own printing hardware, but the fact that he marked the price up by 9 times was just a little too much to swallow, and I agreed totally.
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