Teri Smith (kitchenqueen) wrote in bad_service,
Teri Smith

Comcast (And I'm sure you all are SO surprised to see their name here. Not.)

I recently moved and cancelled my service at my old home around April 12.

When I cancelled our account in MD, the guy asked me if we had any of their equipment still. I didn't know, so I asked him to look at our account and see. He did, and pronounced us ok. My husband takes care of the TV/cable/internet hookup stuff, and I have no idea what of it belongs to us and what doesn't. So, I thought we were all right.

I opened my mailbox today to find a letter from a collections agency. Comcast sent us to collections over the cable modem that we still have.

I gladly would have sent back the modem had I known that it belonged to them. I had no idea that the cable modem that we had belonged to Comcast. It's not like it would have been difficult to send a letter and let us know of the error. Our old address forwards, plus when I paid the last bill, I gave them our new address AND phone number.

I was just very annoyed that it was barely a month and they sent us to a collections agent like we're deadbeats or something.

My husband is going to call both parties tomorrow and try to get this straightened out.
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