When I cancelled our account in MD, the guy asked me if we had any of their equipment still. I didn't know, so I asked him to look at our account and see. He did, and pronounced us ok. My husband takes care of the TV/cable/internet hookup stuff, and I have no idea what of it belongs to us and what doesn't. So, I thought we were all right.
I opened my mailbox today to find a letter from a collections agency. Comcast sent us to collections over the cable modem that we still have.
I gladly would have sent back the modem had I known that it belonged to them. I had no idea that the cable modem that we had belonged to Comcast. It's not like it would have been difficult to send a letter and let us know of the error. Our old address forwards, plus when I paid the last bill, I gave them our new address AND phone number.
I was just very annoyed that it was barely a month and they sent us to a collections agent like we're deadbeats or something.
My husband is going to call both parties tomorrow and try to get this straightened out.