kimberdee (kimberdee) wrote in bad_service,
kimberdee
kimberdee
bad_service

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 Hi!  Just browsing around and thought I'd join this community since I have a recent story to share.  I am also a longtime member of the customerssuck community; I have worked in retail for a little over ten years.  That is how I know that I got bad_service last week at Tim Horton's.

So I saw this ad for a brownie cappuccino yummy frosty thing, and decided that I needed one on the way to work one day.  I pull up to the drive-thru, place my order, and pull up to the window.  Total was $2.75...all I had on me was a one-dollar bill and a fifty.  So, I fished out 75 cents, handed the $50.75 to the smiling cashier, and he hands me back nine dollars.

*pause*  Okay, I could understand if you thought I gave you a twenty, you probably get those a lot more than fifties.  But really - even if I handed you a twenty, my change would have been eighteen dollars, so where did you come up with a random nine dollars?!

So I tell the guy, "Oh hun, I gave you a fifty."  He looks at me and says "For real?"  *thinking 'yeah man, for real!'*  I said "Yep...I should have gotten $48 back."  Of course he has to call over his manager to open the drawer...of course, there is my fifty, sitting right on top of the twenties...manager lady counts change and hands it to me again.  First mistake?  I get 75 cents back.  2nd mistake?  She gives me $44.  I put my car in park, made silent, 10-second eye contact with the smiling manager and smiling cashier, then said, "Listen.  The total was $2.75.  I gave the cashier $50 and 75 cents.  My change should be an even $48.  Let's try this again."  Manager lady's face turns FOUL, cashier's face remains confused-looking, they look at my receipt and then she announces:  "Ma'am, I'm going to have to count his drawer down and figure this out.  If you'll please come inside."

At this point, I have 20 minutes before I have to punch in for work, and it takes approximately 15 minutes to get from that particular Tim Horton's to my work, so I figure it will be worth being late if I get to tell my boss a story about bad_service (she loves that kinda stuff).  I go into the store, wait for manager lady to count the cashier's drawer down, and she comes back with $47.75.  Quickly realizing that this isn't going to get any better, I say "You know what, please learn to count.  Give me my drink so I am not late for work."  

I am driving up the hill to work (5 minutes late), take a sip of my drink, and realize that there is NO COFFEE in it.  Just brownie bits, the base creamy stuff, some ice, and that's it.  No coffee.  No cappuccino blast. 

Needless to say, I have relayed this story to corporate, and I'll never go to Tim Horton's again.  I'd rather pay $5 for a Starbucks - tastes better anyway.
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