We entered the drivethu, but we had to wait 25 minutes before we even got to the window and recieved our order. My mom informed them about how long we had been waiting, they apologized and said they were understaffed, cool, whatever.
Then the barista handed us our drinks and the receipt and says "Sorry about that, one of those hot cocoas is on me!"
Uh, no it wasn't. As we pulled out I took a look at the reciept--we had paid for the order in full. We didn't expect anything but who lies about something like that?