Nathan (nathan_dorian) wrote in bad_service,

Your Mother Died? THAT'S HILARIOUS!

This is a small but rather infuriating little rant at a certain council service.

My Mother the other day was calling Brentwood council (s'a place in Essex) which is where her Mother-in-Law lived before dying of a severe heart attack and stroke very recently.

This is what I heard:
"Hello, I am calling to find out about getting rid of some furniture in my Mother's house. Oh, okay."
She gets passed on to someone else.
"Hi, I'm calling to get some furniture removed from my Mother's house. She died recently, and-.. Oh, alright."
She gets passed on to someone else. She repeats the same thing.
"Also, we were told to give back the key on monday, but monday is a bank holiday. ... Uh, I don't know what to do either. Oh, alright."
She gets passed on to someone else, repeat all previous information.
"What am I supposed to do? ... I can't give the key back on a bank holiday! About the furniture... Ugh."
She gets passed on to someone else.
"What? No, she's dead... You're passing me on to someone else? I knew it. ..That's not funny!"
I could hear the woman on the other end laugh her head off.



Thankfully my Mother finally got through to someone who sorted everything out.

But seriously, what the Hell?

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