Rubydreamer (rubydreamer) wrote in bad_service,
Rubydreamer
rubydreamer
bad_service

Bloody Telstra

Another saga. After they cancelled Foxtel (cable tv) three weeks early and refused to reconnect it..(we are moving to a new house), Telstra bloody well charged us for the next month's service. I had to phone and demand a credit.

THEN, the landline that was supposed to be connected, originally on 1st April, then postponed until today...is now not going to happen for another month. No reasons,just incompetence. They didn't even have the curtesy to advise me of this...

So therefore, no phone, which means no internet, unless we can arrange wireless, which costs a lot more for less download and is slower, if we can get it at all in our area.

We run two businesses from home...we have to move because our rental lease is up and we can't afford to pay rent and a mortgage on the new house.

You know what the department is called, that Miriam Sulivan, Customer specialist works for...It's called
THE CENTRE FOR CUSTOMER EXPERIENCE. What a bloody joke. BAD EXPERIENCE ONLY.

Also, this Miriam, who originally phoned me weekly to advise of the situation, now is impossible to contact. I leave voice messages and she doesn't ring back, I've tried emailing and her email bounces...so it's snail mail, to complain.
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