Lost in apathy (metis2be) wrote in bad_service,
Lost in apathy

I just had the most ridiculous service at a coffee house. I ordered a soup and a hazelnut amalfi (seltzer water, hazelnut syrup, and a little bit of cream to make it a creamy italian soda) and when the super-nice waitress brought it the drink tasted... off. I couldn't figure out what it was. It was somewhat chemically, so I explained the problem and she brought me a new one. There was the exact same problem, I even tried it four separate times just to make sure it wasn't just me, and it wasn't. I explained this to her, we tried to figure out what was wrong, and she offered to comp it for me. I told her I'd rather get a latte to go and asked where my soup was. She told me that they had run out of soup and that she asked another employee to tell me that on his way out, apparently that other guy hadn't bothered.

She comes back several minutes later looking frazzled and slightly terrified, apparently the bartista refused to make me another drink because I sent back the previous two chemical concoctions, and insisted the poor server comes to tell me this news herself since the barista refused to that as well. I break down laughing at this, since to me it seems like the coffee shop has started to conspire against me to make sure I'm completely unable to consume anything. I go up to the bar and a manager I know is there, so I beg him to make me my latte even though by now the place is closed, and he agrees. While this is going on, you can hear the server chewing out the barista for being such a bitch.

At this point another customer comes up and asks if my drinks tasted like soap, and I realize that yes in fact, they kind of did. He informs me that sometimes the dishwasher doesn't properly complete the rinse cycle and that will occasionally ruin small clumps of drinks, and he's complained about the problem on several different occasions. I'm guessing I'm the only person who could tell because my drink was water based, and most of the other drinks in those types of cups are beer, which is rather hard to overpower. This whole time the barista is walking in and out of the back room and refuses to ever look at me.

At this point my head explodes, I take my free latte, profusely thank the manager, stuff a few bills into the tip jar for the awesome waitress, and leave.

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