S (sus7) wrote in bad_service,

Discover Card

I recently applied & was approved for a Discover card. I received the card & activated it 4/16. During the activation process the customer service rep asked me if I would like to hear about the Discover Payment Protection service, & I said yes; when they finished describing the benefits, they asked me if I would like to be enrolled & I said no. The customer service rep said they understood and they would send me additional information about the program in case I wished to reconsider and enroll at a later time and date, and the call ended.

I get my mail today and what do I receive, but a letter from Discover thanking me for my participation in their Payment Protection plan. I immediately call the 1-800 number on the back of my card & reach a rep who sympathizes with me & transfers me to a department to get the issue taken care of; as soon as that department answers the phone and I start describing my problem, I am disconnected.

I call back, get a different rep in a different state, & they transfer me to a higher-up department; this time I speak with a supervisor who says I am still not speaking to the correct department, & they transfer me to a recording that says "The number you have dialed is incorrect" & again, I am disconnected.

I call in a third time & get another rep in a different state. This rep can see the notes from the first two reps in my account, & the time stamps on them; he can see that he is my third call in about ten minutes. This rep transfers me to the correct department, finally, but neglects to tell me that this department, out of every department in the Discover Card network, keeps certain business hours, & that I am outside these business hours. I get the recording giving their business hours and hang up.

I haven't even used my Discover Card, haven't even taken the activation sticker off the front yet, and the service has been shitty.
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