missingsigns (missingsigns) wrote in bad_service,

I just moved, and we've been having a hell of a time with Charter, who is the only cable/Internet provider in our area (so we're stuck). They're horribly overpriced and their employees are rude. However, there's not much we can do about it.

We were told that Friday, somebody would be there between one and five to hook us up. Well, of course, it was around seven when he actually got there. And then he apparently hooked us up wrong, because the next morning nothing was working. We called and were told that there was nothing they could do for us, that they'd send somebody out to fix it within the next 24 hours. So this morning, we called again, since their 24 hours was up, and it turns out they were able to fix our cable over the phone all along. So, at least that's working, right?

Well, our Internet is still down, and they told us they wouldn't be able to fix it before Wednesday.

Needless to say, I am really ticked off, since we were supposed to have Internet Friday, and we're going to be billed from Friday for Internet that isn't even working. I have finals soon, and it's been horribly inconvenient.

I cannot wait until I move to a bigger city where I won't have to deal with these people. At every step, they have been rude to us (as if it's our fault that they couldn't hook us up correctly the first time). At one point, an employee even hung up on us. I just want them to fix our Internet problem sooner than Wednesday, since I feel it's not fair that I'm being charged for that long for something that isn't even working. Does anyone have any tips for how to deal with Charter?
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