Natalie (hi_imnatalie) wrote in bad_service,
Natalie
hi_imnatalie
bad_service

Apartment Management- grr.

 I am cheesed off.
 
 For the last two weeks, the buzzer for my apartment has not been working. My building is under two years old, so I thought it would be easy-peasy to fix.  Not at all.
Now, I own my apartment, so I can't just run off and ask my landlord to fix it, as its well me.  So I call the management group that is in charge of our Strata and such. First time I call,  the woman tells me talk to the apartment cleaners. Thats it , and hangs up. Well, i don't know thier number, and I'm sure as hell not going to wait down in the lobby for them to arrive , plus they are only here three days a week.

So I call back and another woman  gives me an email address , and tells me to contact that person , who will get in contact with the cleaners. 
I write a nice email, and wait.
 Three days later, no reply, so I go through my old strata  letters, and find my property manager, another woman, and email her, being a little snarky this time, because , well its a bitch to not have a buzzer, as i get lots of deleveries or have people  every day.  
 
I get an email the next day, that is an autoreply, stating that the woman that i tried to contact nolonger works for the company, and that it has been passed on to the new manager. I wait one more day for a reply.  Nothing.

I call again, and get another woman, who patched me through to my manager, but i get her voice mail. I leave a message how  poorly thier customer service is and that I NEED MY BUZZER FIXED!!   no call back that day.
 Next day I get a call from her, saying that she is going to pass on the message to the cleaners now, and that they will contact me by the end of the day. Well the day went by and I still havn't heard from them. 
I'm so livid, with this company, i pay 200$ a month in strata fees and just want my buzzer fixed.  I swear if no one has called by tomorrow, I'm going to snap. 

 And if i hear one more time " excuse me are you the owner of the suite? " in a snotty voice again,  i'll snap too. Yes, i sound like a 14 year old, but Yes, I am the owner, yes I am sure.grrr.
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