Rubydreamer (rubydreamer) wrote in bad_service,
Rubydreamer
rubydreamer
bad_service

Foxtel and Telstra

I am so damned angry at the moment...can you see the steam from where you are?

We are moving house, and tried to arrange to have the new phone connected with Telstra. (It's a new build)
They arranged for 1st April. Then phoned and said they couldn't do it until 2nd May.

So the changeover of Foxtel which we had arranged for 15th April, had to be changed to the same date.

I rang and cancelled my changeover from the 15th to 2nd May on 28th March.

But guess what. Foxel took no notice and cancelled our service from the 15th anyway.

When I rang to point out their error, they told me that it couldn't be re-connected.

So guess what FOXTEL...I will be cancelling my service all together, and going with AUSTAR.

And I won't let it lie. I will expect some sort of compensation.
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