A few years ago I was at Supercuts. Now they aren't my first choice but I was (and still am) very poor and I just needed a trim. Before this my mom had always paid for me to get my hair cut and I had NO idea you were supposed to tip them. Not my fault I didn't know. Anyway...I go in and in confidence I tell the woman doing my hair that I think my hair may be falling out, I am VERY self conscious about myself in every aspect and I found it very embarrassing to have my hair falling out (I found out later it was due to stress) and she checks my head, nice as anything and tells me "No you have great hair! I wouldn't worry sweetie" She seems nice, we chat, etc. Then I get up to pay. She hands me back the change and looks at me. Me still not knowing I was supposed to tip her. I smile and say it was a nice conversation I had with her and I hope to have her again next time. I go to leave and soon as I reach the door she shouts:
"Your hairs falling out!"
In the nastiest voice I have ever heard! Making the other customers and one of the workers chuckle and look at me. I turn, go back to her and ask her to repeat herself. She does not, claiming she didn't say anything. Then I ask to speak to her manager, manager does NOTHING, saying her co-worker did NOT say anything to me. I was f-ing FURIOUS. There are people in the lobby LAUGHING at me! I wrote a seriously horrible letter to the company which was NEVER answered and even though it was years ago I still feel upset when I think of it. What gave her the right to say that to me? Because I didn't know I was supposed to tip her at the time. I know tips are optional but I still felt like I was a douche for not giving her one when I found out I was supposed to tip her. But to make fun of me in front of all those customers? Urgh!