Nikki (nikarico) wrote in bad_service,
Nikki
nikarico
bad_service

Bad medical service

I am kind of peeved. The more I think about it, the more angry I get. I wasn't planning on saying anything to my doctor because the tech was very nice (and because I don't like to hurt nice peoples feelings), but the situation was stupid and down right dangerous.

I went in to have an MRI on my knee done yesterday. Although I have been injured an umpteen amount of times, I have never had an MRI done. I kind of knew what to expect from looking up info on the internet (and was quite happy when I saw it was an open MRI).

The tech was really nice, she acted friendly and helpful. I had filled out paperwork and one question on it was, "Have you ever had an MRI?". I checked "no". She read it and sounded flabbergasted "You have never had an MRI!?!?!?". This should have been an indication to her that I had no clue how long this was going to take (it took over an hour) and she should have told me so I could have told my husband, who insisted in waiting in the car, to go get something to eat or go somewhere for a while. I get undressed, put on the gown and go into the MRI room. She has her music blasting which is cool since I know the MRI's are loud. She tells me they are loud when I get on the table and says "You may not notice it since you will probably be rocking out to my music!". Cool, I think, music to help this go by.

About 3 minutes into the scan, she gets on her cell phone (and at this time, her back is to me because the computer is against the wall) and gradually turns down the music till it is a faint whisper, so much for rocking out. She was on the phone all but the last 5 minutes of the scan.
The sound of that thing made me go stir-crazy. If there was a window I think I would have jumped out of it.


So the whole thing finally ended (yippee) and she got me water for my cough and I went into the changing area to get my clothes back on. When I came out, all was quiet. I went to the waiting room, the lights were off, the business office was empty and locked. I looked into the MRI room, her stuff was gone (including her I-POD and I-POD player) and her chair was pushed in. I waited a minute or two and she didn't come back. I was left alone in the MRI office and I was there for a freaking LEG injury. God help them if I fell down and got hurt, again. Granted, they are part of my doctors office but they are way down the hall from him and I doubt anyone would have heard me screaming seeing as it was a quarter to 6 and probably no one was in his office either.

I am seeing my doctor next week to go over the MRI, I am going to say something to him. I don't think I would have had as much of a problem if she had said something to me about leaving. It's not like it took me 5 minutes to put my clothes back on.
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