Kaitlyn (kaitlyn142) wrote in bad_service,

In honor of me realizing it has been 4 months now that I've been dealing with my necklace saga, I thought I would post it here.

Part of the saga, I'm willing to admit, is my fault. Work is crazy busy, and I'm not following up nearly as quickly as I should. The item in question isn't mine, so it's pretty low on my priority list.

As background, my mother and I live on different sides of the country. She came to visit me for Thanksgiving and bought a necklace from a cute little store on the pier that makes these necklaces in-house. Sadly, the necklace broke, and so mom shipped it to me to take it to the store (it's walking distance from my place). I dropped the necklace off to an employee with 3 different ways to contact me. The employee was not the person who makes the necklaces, so she couldn't give me an estimate on time.

A couple weeks pass. I'm vaguely wondering if the necklace was broken beyond repair when I get a call from the owner. She found my name and number, and thinks it is because she offered me a job. No.... so where is my necklace? The owner is suitably embarrassed and blames the employee who took the necklace as being lazy - which is why she is hiring. No worries! She'll find the necklace and call me back in 3 days.

3 more days, no phone call. I decide to give her another week. More time passes, and I forget all about the necklace. My mother called to remind me she's still waiting for the thing, so I walk down to the store and ask where it is. Owner claims she was waiting for me to call her since she couldn't find my number, but still no worries. She knows where it is, and she'll mail it to me! I give her my address, email, and phone again, and I have a promise I'll have the necklace shortly.

1 month later, still no necklace. I only thought of it now because my mother just reminded me again. With any luck, I don't have to work this weekend, so I can make yet another trek down to the pier to bug the owner. Part of the problem is that if the owner isn't there, I can't do anything.

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