Elle Emme (natsukaze) wrote in bad_service,
Elle Emme

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Fuck you, Sprint PCS

(xposted to natsukaze)

Sprint turned off my cell phone earlier this month because I haven't paid my bill (couldn't afford to, with no job). They've been hounding my boyfriend at our apartment (I'm out of state for a while) with messages for me to call them back ASAP. I finally decide to call them back to tell them I'll pay the bill when the money from my paycheck is actually in my bank account.

Recording 1: your account is past due blah blah. Press 0 if you would like to speak to a customer service representative.

me: *presses 0*

Recording 2: Thank you for calling Sprint PCS. Our offices are now closed. Our offices are open from 6 AM to 2 AM weekdays central time.

(it was 9:30 PM Pacific when I made this call. 11:30 PM central. what the fuck?)

I talk to Tim, my boyfriend, and he said he received the call from them at 8 PM Pacific, and that they said for me to call 'during normal business hours'.

What the fuck? They call outside normal business hours, telling me to call them during normal business hours? I call them and hear a recording saying that their offices are closed right now but are open for another two and a half hours?

This isn't the first time I've had problems with them...and likely won't be the last. I'm cancelling service with them once I'm able to scrape together enough money to cover the various fees and charges associated with a new carrier, and can't wait for the ordeal that I'll have to go throught to cancel.

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