Neon Rainbow Kittens (hartssong) wrote in bad_service,
Neon Rainbow Kittens

Ummm okay try again

My best friends fiance is in town, he flew in using Skybus on Thursday and is leaving Sunday night get home for work. Sky bus with no forwarning to those travelling went out of business. There is no number to call to try and get back, they aren't offering any help with any other airlines to get travelers back home, only having people contact their bank to get refunds.

So now he's stuck in town, he has no way to get back home on sunday night without spending nearly $200 on a one way ticket. Very sucky. He doesn't even know who to call to really refund the money back to his card for the money spent on the return flight. He's called other airlines and they basically are laughing at him for using skybus and as they have no affiliation won't let him have a lower rate.

This has been a long time coming. I flew on skybus this summer and while the rates were great it was a three ring circus getting onto the plane. My return flight was cancelled and they don't offer alternatives or refunds right away. You just had to go to the kiosk and pay for the next flight (the next morning) and hope it wasn't canceled. When I asked for a number to the call, they didn't have an 800 number just a very angry woman at the counter. I don't mind the fact they tried to sell you things on the flights, or that you had to pay for everything, but ye god. If one thing goes wrong on your trip, you're shit out of luck and on your own. One person was two minutes late getting to the gate and was refused to be allowed on. Pretty much "Too bad for you, you can't fly now, no no you do not get a refund"
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