jakie_em (jakie_em) wrote in bad_service,

hungry jacks south lake

I haven't had the internet in a couple of weeks (which is a bad service of itself) so this story is a little delayed

so firstly, hungry jacks is the same as burger king almost exactly. the menu is the same, the look of the franchises is the same, they are all part of the burger king brand... the food is a little less greasy though (from the experience of a burger king in Sydney because other than that, all of Oz is Hungry Jacks)

over summer HJs has a stunner deal which is $2 cheaper than a value meal and you get an ice cream (stunner), they just change the burger you get for the stunner every few weeks.

on Monday the 17th I am sure I saw an ad for the bacon deluxe stunner deal on tv. on Thursday the 20th I went to get one while I was moving stuff back into my dads. south lake just happened to be convenient.

I waited in the drive through queue a long time. the queue was moving slowly because a motorcycle group (enthusiasts of bikes as opposed to Harley riders... there wasn't a Harley there in fact) was inside and they also happened to take all the parking bays (and laughed at anyone trying to park). I sat in the queue for about 20 mins.

when I got to the speaker, I didn't see the stunner on the menu, but I ordered one anyway. they said they have finished. I then advised that I had seen an advertisement for them on Monday and enquired when did they finish. the guy said Monday. This sounded like shit to me so I asked for the manager.

eventually the manager came and told me the same thing to which I responded that I wanted to see the company directive that said it was over. eventually the manager and his crony came to me with it at the drive through speaker.

the first paragraph said it ceased on the 20th. the second said what it was to be replaced with so I enquired as to what that was. after 5 mins of arguing they still wouldn't explain to me the offer in the second paragraph. meantime I had not moved in the drive though but I was about to concede.

then I read the third paragraph, that any special requests for the stunner were to be honoured until the 20th.

Hang on. that is today I thought, and I told them.

I spent another 10 minutes arguing this point before they accepted they would make one just to get me out of the queue. they didn't accept that I was right, they just wanted me to move. the crony went inside to make the order and in the meantime the manager followed my car through the drive through until I left.

several months ago I was in the drive through at Hungry Jacks in Innaloo when I heard the counter manager telling the kitchen that they were shit and that they were 'not the manager of shit' and I made a complaint to the store manager later that week and I called the Hungry Jacks head office to complain and I never received a response so I fear my complaint about this incident will fall on deaf ears also.
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