lasthani (lasthani) wrote in bad_service,

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Visual Profiling

This is bad service on my employers part, and I needed a place to rant about it.

I know I need to quit... ethically I should not be here, but right now I'm not in a financial situation to just up and leave a $9/Hr. desk job. After the panic attack I had today, I think I'm going to look for a different job over summer break when I don't have to drive 70 miles round trip to school each day... that way I can put the proper energy into interviews and such.

The suck is:

My boss is xenophobic. She, for the most part appears to be a very sweet old lady, but she's afraid of "foriegners" and will refuse them service. She'll tell them we're out of product, or overbooked, or "bashquote" them which means to jack the price up so much they'll just go somewhere else instead. I know this is illegal, I know it's wrong... I don't like it AT ALL, and I refuse to do it. She has the brains enough not to try and force me, but today I got into a situation where I was afraid I'd either get fired, or walk out.

This lovely young lady came in last night to pick up the product. She didn't have a reservation, so I made one for her. There were two problems: She wasn't old enough, and she didn't have the minimum authorization balance on her card. She had cash, but we can't take cash. I tried anyway, but the computer said No.

Her birthday was today, and that would make her old enough, so I told her to call her credit card company and see if they'd let her do a transfer from her bank to the card, then come back tomorrow and everything would be just fine. There was NO REASON we could not rent to her, so long as she got the card balance taken care of.

She was a very beutiful mix of latino and black. Her boyfriend was black. Both were very nice.

Then I remembered that if she came in before I got there, she'd have to deal with my boss. I felt sick... I just knew my boss would try to get them to go away, and considering that I'd just promised her everything would be okay, I didn't want to let that happen. So I told her to please come in on my shift, because I'd delt with her credit card problem personally and would be best to follow up. I worried about it all night.

Luckily, my boss did not work today after all, but the young lady got there just before I did. I saw her walking out as I was walking in, and she smiled at me and shook her head. I was very upset; I went in and asked why she'd been refused service making no effort to hide that I was angry, and my co worker told me that the card still hadn't worked, and she wanted to use her boyfriends; but her boyfriend is not old enough to rent the product so he couldn't take it. My co worker is not racist that I know of, so I believed him... but the fact that I had to worry for them in the first place makes me really sick.

Should I have told them my worries, or would that have just made things horribly worse? Because it was my co-worker and not my boss who refused service, should I turn it in? Is there someone I can call for a STING, since I've never seen her do it myself, even though she told me she does?

What should I do? 
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