lain (lainiest) wrote in bad_service,

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Applebee's somewhere in the Buffalo area

So, this week is spring break for me and probably several other schools. I had to stay in my dorm until today since I don't drive and both of my parents were out of town.

So, my dad came to pick me up early in the afternoon, and then we had to go to a city an hour away to pick my mom up from the airport as she'd been on vacation last week. Given that dad had been away from home for several hours, just about everything on campus was closed so I was pretty much running on junkfood and mom had been on a plane all day, we were all hungry. So we decided to go to Applebee's, since they were actually open.

We walk in and get seated pretty much immediately, and a couple of minutes later our waitress comes by. We all make our drink orders, and she goes to get them, supposedly. It being Easter, the restaurant was not very crowded at all.

So we waited a bit, chatted, and after ten minutes (yes, watches were checked, not exaggerating) we are starting to feel forgotten. So dad gets the attention of a hostess (as we're seated quite close to the station) and says kind of jokingly, 'Hey, did they forget about us or something?' She apologizes and goes to find our waitress.

The waitress shows up a bit later and says, in this "I'm going to pretend like I'm confused" tone of voice, 'Um, was there a problem?'

'We were just wondering where our drinks are. :)'

And immediately she jumps on the defense. No "sorry, I'll be right out with them" but instead, 'Well, I only JUST put the order in, coffee takes a minute to brew and if you'd just wait TWO SECONDS then I can get them out to you; these things do take time, you know.'

And as she's walking away, dad is glaring at her, which I really can't fault him for but I doubt she saw.

In any case, we sat around for another minute and all of us were obviously uncomfortable, and before she got back with our drinks we decided that we really weren't comfortable staying there and ... ate at Taco Bell. :/

We unfortunately did not complain to management; there wasn't anyone at the hostess station when we left or else something would have been said, and by the time we decided we should have stayed long enough to say something we were already down the street.
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