slnash (slnash) wrote in bad_service,
slnash
slnash
bad_service

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Eye Doctor

My right contact lens went to crap the other day. It has a big white spot in it. Lovely - cannot see a thing in my right eye. I search, half blind, for my other boxes of contacts, but I can't find them. That day I call my eye doctor (who works in a huge building with all of my other HMO-taking doctors). I asked to set-up an appointment to get a contact lens exam (need a new perscription anyway) and to see if I could swing by and pay for a temporary/emergency pair of contacts until that appointment date, explaining that my one contact was damaged. She said she would have to call me back and see if I could get a temp. pair from the doctor - we did not set up the appointment over the phone. I gave my cell number and that was that.

The next day, I had not received a call-back, so I went in to the office on my lunch break. I explained the situation to the receptionist and we set-up an appointment for an exam on April 21st - over a month away. I sat in the waiting room for about 15 minutes while the doctor was found and asked if I could buy a temp. pair. A nurse came out and told me that Dr. So-&-So would not renew my perscription until I had an exam with him. I said that was fine and understandable and that I had set-up an exam for April 21st -- the issue is that my contact is damaged and I need a temp. pair now to hold me over until I can get in to the appointment. She said he would not issue me a temp. pair until I had the exam.

This is where I get upset. I cannot see out of my right eye. My contact is damaged. I cannot buy more contacts from them (or anywhere else selling contacts) because my perscription is expired. The doctor will not give me a temp./emergency pair because he wants me to pay him $80 for an exam that is over a month away. I tell them this and offer to go ahead and pay for a full exam (upfront) and get a pair of temps -- thinking that he was worried I would get the free pair and later cancel the appointment. The nurse says no. I repeat the dilemma - stating that I do not understand. I cannot see. This is dangerous. I simply cannot go around not seeing for over a month. After about 6 or 7 minutes of explaining my case and trying to show the logic in my argument, the nurse offers to put me on their cancellation list, so I can hopefully take someone's spot within the next few days. Unfortanutely, I am going out of town the following day at 10am . . . so it'll be a whole week with blindness -- not to mention I am driving for 6 hours and then staying in a strange/new place. I really need a solution fast. She tells me sorry and walks away.

Psht. Well then.

I turn to the receptionist and tell her to cancel my appointment for the 21st - because that simply will not work. I will have to find another place in town and pay them to do an exam so I can get my contacts sooner. (Found one that took me a LOT sooner, btw.)

The next day, as I'm preparing to leave, I get a call from a nurse at the doctors office saying that Dr.Different-than-last-doctor would not be able to give me a temp/emergency pair until after my exam. I told her I had already cancelled the exam and why: My contact is damaged, I need a new pair fast, I cannot be on a cancellation b/c I'm going out of town, I scheduled the appointment on their EARLIEST date but cannot wait over a month to get a new contact. Basically they just suck (didn't say that). She interrupted, said okay, and hung up.

In what world does that even make sense?! I'll just drive around blind to work and school for over a month so I can pay you $80 for a 10 minute exam (and a 45 minute wait, probably). Meanwhile, I'll probably have been in 15 accidents, killed 2 pedestrians, fallen down 7 flights of stairs, and run my car into a tree . . . because I cannot see a damn thing. Dead patients aren't returning patients who give you money - and neither are dissatisfied ones.
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