Mosey (moshiicake) wrote in bad_service,

Not so much bad service as wtf-service

So today I went to pick up my new supply of contraceptive pills, since my periods are getting weird again. I was prescribed them a few years ago because I have fucked up periods. It makes me regular, light, less painful, less PMT, generally makes me happier.

Not a lot of people know this, but the Pill is free on the NHS. You don't even need to pay the prescription charge. But it is, fortunately, true. I went to the receptionist at the GP's and waited 5 minutes whilst she chatted on the phone to someone. (It didn't sound like business talk, tbh.) She finally came to the desk and asked what it was I was here for.

"The nurse has put aside some tablets; she said she would order them in for me so I could pick them up here."
"You mean a prescription?"
"Sort of: it's the contraceptive pill. I have a prescription for it, but because it's free the nurse ordered it into the surgery."
Now, if I was mistaken then that's fine by me. However, I was reciting what the nurse had told me. Come in, pick up, take, nom nom nom.
The receptions gives me a Look. I smile back.
"You can have this prescription."

I can see the box of Cilest in the tray, with my prescription note on top of it.
She picks up the note and hands it to me.

"But... that's my presciption... right there."
She shakes her head firmly and crosses her arms. "You can only get the contraceptive pill for free from these surgeries here." She waves her hand vaguely at a list on the wall. I think it was printed sometime in 1990. "If you go there then you can get an appointment to get them for free. But if you can't even afford the prescription fee, perhaps you shouldn't be having sex."

Needless to say, I was dumbfounded. It was one of those moments when you just don't know what to say. Luckily for me, there was nobody else in the surgery, since all the old people in this area are gossips. -_- I snatched up my prescription and left.

My parents are going to the supermarket later that evening, and as it happens I can't afford the prescription fee - all my bills came out and I'm still recovering from not being paid for 3 months. =/ Mum says she'll pick up the prescription for me at the supermarket pharmacy whilst she's there, because she is awesome like that. An hour later, she gets home and hands me the box.
"Ta, I'll pay you next week when I'm paid, okay?" I tell her.
"No need. I gave the pharmacist the note and asked how much I needed to write as the prescription charge. He said that it's free."

Now, why on earth would a receptionist lie to me about
1) not having my medication there (especially since it still costs the NHS to order it... she's just cost them double)
2) having to pay for something?

I am confused as hell. I just... have no idea why you would lie like this. -_-

This isn't the first time I've seen her being rude to a patient before (shouting in a very patronising way at a deaf patient, for example) - but it's a family run surgery, so I doubt complaining would get me anywhere. -_- It's not like it helps the your-appointment-time-plus-an-hour waiting time. ;)

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded