Crazy Meg of Bedlam (smu) wrote in bad_service,
Crazy Meg of Bedlam

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Maybe it's petty but...

I work in a mall, so some of the food venders in the mall will give you a discount if you show evidence you work in the mall (lanyard from your store, IDs, headsets, uniforms, etc). Which is super nice of them. Sbarro's, especially. The manager there is nice enough to give free small fountain drinks if you have a Sbarro's cup. So I'll go there once or twice a shift, get my drink, and get the caffine needed to complete my shift.

A few weeks ago, the assistant manager there told me the policy has changed. Now I'd be charged the price of the drink once every five drinks. That still seemed completely reasonable. But the policy was infrequent. He'd charge maybe once every three drinks, or once every seven, he'd over or under charge me (two dollars one day, a dollar fifty another). I had no idea what he was doing, but it was the cheapest place in the mall to get a drink.

I go back a few days ago and one of the girls there tries to charge me two dollars. I had just paid the day before, so I'm confused and tell her "but I paid yesterday?". She blinked at me and said no one had told her, and grabbed the manager. I told him what the assistant manager told me, and he was shocked. They had no "five drink" policy. He told me the assistant manager had just been fired for stealing, and assumes he was charging me just to pocket the money.

FUCK. That's about ten or fifteen dollars I'll never see again. And if he did it to all the mall people that flock there for drinks, he probably made a really pretty penny by scamming all of us.
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