Alix (ravenessence) wrote in bad_service,
Alix
ravenessence
bad_service

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Please just.. take me off of your list...

A bit of background on me - I'm a 22 year old legal assisting major working a minimum wage part-time job in inbound sales - you call me. I have a car I bought used last year. And Im really, really broke (all my money pretty much goes to my credit card bill and my car payment).

So I've been getting those calls that we all know and love, the ones that tell you to call NOW because the warrenty is going to be expire on your vehicle, for months now. Every time I get one, I request to speak to a representative and politely ask to be taken off the list. Ive gotten everything from pleasent "Ok!" to note quite so pleasent hang-ups to really rude "It takes a month for the system to process it and you should see about being put on the national do-not-call list" *click*. Um yea. Its been over a month, Im on the do-not-call list already, and please not to be hanging up on me.

So I get a call today, yet another insistance that I should repay my credit card bill... and boy oh boy, did this one take the cake.

Guy: Thank you for holding, may I have the year, make, and model of your vehicle?
Me: Actually, I would just like to be taken off your list, please.
Guy: Ma'am, do you know what this call is about?
Me: Um.. it's to extend the warranty on my car?
Guy: Yes, to extend the warranty on your vehicle or to purchase a new one of it already expired. Otherwise you'll have huge costs for repairs.
Me:I'm sorry, I'm a college student and I really can't afford it right now.
Guy: If you can't afford this, how would you be able to afford repair costs on your vehicle? We do have payment plan options...
Me: (at this point I am being a bit rude, but can't this guy just get the picture?) I can't even afford to pay for the car (not all that far from the truth) and I want off your list.
Guy: All right ma'am, I just have one more question before we finish: If you can't even afford the car, what makes you think that you will be able to afford the repairs it may need?
Me: Take me off your list.
Guy: Alright *click*

1. I am a suspicious person. I am not going to spend what will likely be a lot of money on a warranty on my car from a company that called me and never once stated thier name, not on the recording or anything else I heard.
2. Every job I have ever had has been in customer service. If I had ever ignored what a customer wanted, especially if it was making them angry, I would have been fired, or at least reprimanded for not being empathetic. Your whole "If you can't afford this, how can you afford repairs?" thing is not helping you. If you really wanted me to buy your product, I would think that it would be better to say "I can understand that, ma'am. However, if you would give me a moment of your time, I can explain different payment options, and maybe we can find something that will work for you."
3. No, I can't afford repairs. Im taking good care of my car now, in hopes that it won't need any major repairs until I graduate from college and get a job with a law firm.
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