Ronnie (_bane) wrote in bad_service,
Ronnie
_bane
bad_service

Today's bad service comes from... me!

I work as a phone rep for a cellular provider. Local.

I had to call a client back today about some internet deals that she had on her line that she said she hadn't used and wanted to get money back for. I had already discussed this with my manager and she said that there's no room for giving money back for the whole duration that she's had them, as she used both the web surfing and downloading pack. I explained this but the customer still wanted money back.

I THOUGHT I put the customer on hold while I asked my manager again if I can do anything for her. During said conversation I said something along the lines of "Looks like she calls every couple of months to get money back". It was wrong of me whether the customer was on hold or not. Of course, when I picked up the phone again the customer told me that she heard everything and demanded to speak with my manager. As my manager also said some thing she should not have that the customer heard, I'm thinking she might cover it up and I won't get in too much trouble but still, it was horrible horrible service of me.

I'd like to send out my apology to the word and hope it would somehow reach that customer. I am SO SO SO SO sorry. I was frustrated with the whole deal and I know that's not an excuse but still. Hopefully if I don't lose my job over this I can compensate you somehow.
Subscribe

  • Silly Sprint people

    I want to change to sprint so I contacted them via phone. Here’s what happened and why Them: you can join for 200.00 Me: that’s a lot of money your…

  • (no subject)

    Well,  I unofficially long my last non - grapevine tested  and advice from Facebook nurses and things.  Add it id's , it is. I'm going to harshly…

  • HOA Woes

    So I live in an HOA. Back in December, our mailbox was hit twice and we had to fix it to the tune of $150 because our HOA use uniform mailboxes. In…

  • Post a new comment

    Error

    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 30 comments

  • Silly Sprint people

    I want to change to sprint so I contacted them via phone. Here’s what happened and why Them: you can join for 200.00 Me: that’s a lot of money your…

  • (no subject)

    Well,  I unofficially long my last non - grapevine tested  and advice from Facebook nurses and things.  Add it id's , it is. I'm going to harshly…

  • HOA Woes

    So I live in an HOA. Back in December, our mailbox was hit twice and we had to fix it to the tune of $150 because our HOA use uniform mailboxes. In…