robertr4836 (robertr4836) wrote in bad_service,
robertr4836
robertr4836
bad_service

DMV - You, Clerk A, SUCK!

I may have posted this before but I don't think so. Another post reminded me of it.

About four years ago I moved to a new state. I went to the DMV to see about getting my drivers license switched to the new state. I pick up the form that tells me I need x number of ID's and I need to show proof of residency and pay my residency tax.

I get the info together and head back to the DMV the next week. There are two rooms and not very informative signs indicating where to go for what. One room is large with a large line and is obviously for drivers licenses. The other room is smaller, has two clerks working at open windows (old style place with about five windows that had solid wood shutters with two of the windows open - this is important later on).

Not being an idiot, knowing that I need to show proof of residency and pay the town residency tax BEFORE I try to get my new license I go to the smaller room (a sign did sate this was where you should pay taxes etc.).

I wait in line and when I get to clerk A I tell her I need to pay my residency tax so I can get my license. She tells me I'm in the wrong line and need to go to the other room. No big deal, I had been guessing anyway so off I go to the much longer line.

I get to the front there and a nice lady informs me that I can't get my new license until I show proof of residency and pay my residency tax in the other room first. I explain what happened and she tells me she doesn't know why they would have sent me to her first but that I should go ahead and pay the tax and when I come back just to come up to her instead of waiting in line.

Off I go back to the first room I was in. I go up to clerk A as soon as she is finished with the person she is currently helping and explain what happened...

Clerk A: You have to wait in line.
Me: I'm not sure if you understand...I already waited in line. You told me to go to the other room.
Clerk A: You have to wait in line.
Me: Yes, as I said, I waited in line. Now I need you to take my tax money so I can get my license.
Clerk A: You have to wait in line.
Me: (thinking she must be a robot) I waited in this line. I came up to your window. You told me to go somewhere else where I waited in another line. Turns out you were wrong about sending me to the other place. Now you want me to wait this line a second time?
Clerk A: You have to wait in line.
Me: OK, just so we are clear on this...I have to wait in line.

There were only about three people so I waited in line. I get to the head of the que about ten minutes later. Clerk A finishes with her current customer. Clerk A looks up and is about to call for the next person when she realizes that it's me again (you know, the guy who likes to wait in line). Clerk A closes her mouth, reaches up and closes the wooden shutter shutting down her window without a word.

I have never before or since felt such an instant and intense urge to kill someone as I did at that second.
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