"A dollar thirty-five" and "thirty-five dollars" are not the same thing.
Specifically, do not tell me it'll cost the former to send me a part, then turn around and tell me the latter, then say "Yes, dollar thirty-five," THEN say "thirty-five dollars."
When I called back to get another rep, I found that this one should have given me her badge number (she didn't) and a reference number (she didn't). I also found out that there was no charge for the damn part, as it's one of those tiny twiddly pieces. Kudos to the second rep; big kick in the butt to the first.