Yessir (vonlisbon) wrote in bad_service,
Yessir
vonlisbon
bad_service

How dare I not know exactly how every facet of Visa works!

In April I am going out of the country for two weeks and I plan on bringing my credit cards. Since I am sick and bored out of my mind today, I've been doing little things that I'll eventually have to do anyways. One of those things was calling up my bank's credit card hotline and making sure they don't freeze up my cards once they see a bunch of Peruvian charges show up.



Operator: Informs me that my call is being monitored.
Call Center Person: Greeting spiel.
Me: Hi. I have two cards with y'all and I will be going out of the country in April and I just wan--
CCP: April?
Me: Yes.
CCP: And you're calling today?
Me: ... yes?
CCP: Okay. Go on.
Me: ..... and I just wanted to make sure that my accounts would not be frozen when foreign charges showed up.
CCP: But it's January.
Me: *silent*
CCP: You don't need to call and tell us this until like a week beforehand.
Me: Ohhh. I've never done this befo--
CCP: I mean, what, do you want it to be unflagged between now and April? *scoff scoff*
Me: No. I didn't know if y'all had any way to set it up in advance.
CCP: We don't. I can either flag it between now and April or you're just going to have to call back later, okay? Is that all for you?
Me: I guess so.
CCP: Haveaniceday*click*


Ohhhhhkay then. So I do not know exactly how Visa's un/flagging system operates. I almost never use cards, let alone take them out of the country. I'm so excruciatingly sorry for the inconvenience, oh precious call center worker! Plus the whole time he talked in that "this is non-negotiable and I will not listen to you discuss it anymore" tone as if I was being difficult or arguing with him. :(
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