Erin (galadrine) wrote in bad_service,


I've been having a TERRIBLE time dealing with the dentist I was sent to for my wisdom teeth surgery(Well, not the dentist himself but his office).
I went in over a month ago to schedule the surgery because my wisdom teeth have been KILLING me, and my gums got all infected and swollen.  They told me they couldn't fit me in until January 10th because of a full schedule, but I figured that's ok because as long as I get them out!
I walk in on January 10th, all ready for surgery, and they tell me "Oh, the dentist is out of town, we called your parents house on Monday and told them we need to reschedule".  Now, I never got this message, so I'm a little pissed, but figure it's my dad's fault for not telling me(He has a terrible memory).  I reschedule for today(January 16th), and I tell the woman at the desk to call my cell phone if there are any problems because I don't live with my parents so they shouldn't be calling them, and I give her the number.  I'm still a little miffed, but I figure everything is set.
Fast forward to the present day!  I get to the dentist, once more ready for my surgery, and the woman at the desk(Different from the last time) proceeds to tell me that they called my dad after I scheduled for today and told him they needed to reschedule for January 24th because there was only one dentist there that day.
At this point I'm just pissed the fuck off.  I tell her I told them NOT to call my parents because I don't live at home and therefore I don't get messages, and she told me that was the only number they had to contact me.  This is bull because I gave my cell number the week before!  My parent's number is supposed to be my emergency contact, NOT my primary contact.
I've already taken time off of work twice for this, and I cannot afford to take more, so I told the woman this and she could tell I was obviously upset, so she said they'd put me in tomorrow morning.
She then said they had to charge me today, because tomorrow I'll be on medication and not able to consent to payment.  She runs my care credit card for 1,600$, which I find odd because when I scheduled the original appointment over a month ago, they said it would only cost 800$(Again, a different receptionist told me this).  But because I'm in a lot of freaking pain and I just want to get this surgery DONE with, I went through with the payment, but I plan on asking the actual dentist about this tomorrow, because I'm tired of dealing with these receptionists who obviously do not communicate with each other.
If I go in tomorrow and they try and pull this bull AGAIN, I'm demanding a refund and looking for another dentist, because this is getting ridiculous.
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