aelphaba_fae (aelphaba_fae) wrote in bad_service,
aelphaba_fae
aelphaba_fae
bad_service

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terrible service from www.tufftagz.com

This is my first post. but I've been reading for a while...so, hello!  :)

Anyway, on November 4th, I ordered a customized pet ID tag from this site, using the site's secure online credit card form.  I received an automated email, notifying me that it would take about two weeks for shipment.  I wasn't in a hurry, so that was no problem.

Three weeks pass, and I hadn't heard anything.  I send them a brief email, inquiring about the status of my order.  No response.

I wait another three weeks, and send another email.  I said I realized they were probably busy during the holiday season, but that I would appreciate a brief update on the status of my order.  Again, no response.

Busy with final exams and then with the holidays, checking in with these people was not at the top of my list, so I didn't for awhile.  Three days ago, I receive an automated email from Paypal, notifying me that I had been sent the purchase price of the tag via Paypal.  So not only did these people never bother to contact me, but they accepted my payment and then refunded it via Paypal.  However, I initially paid them directly with my credit card, since I don't have a Paypal account.  I realize that getting one is easy--but I also know that you have to pay a fee to get Paypal to cut you a check, which I'm not too thrilled about doing.  I then sent these folks a third email, letting them know that not only did I not appreciate their failure to refund my payment directly to my credit card, but that if they just didn't plan on fulfilling orders, they might consider taking their website down so that unsuspecting "customers" don't fruitlessly send them their credit card information.

Then, just out of curiousity, I checked their website.  It was still up, but under the "dog tags section," it read "Coming Soon!"  Yeah...that wasn't there when I ordered.  Real professional, folks.

UPDATE:  Just checked the site again, and the order form for pet tags is up and active again.  I have no idea what these people are doing.  But I'd certainly suggest not ordering from them!

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