mom: excuse me.. I'd just like to know what's taking so long on our food?
waitress: *sucks teeth* the cook back there, umm, he's trippin', and not wanting to make food right. your daughter's order is up but yours isn't so I'm waiting to bring them out
mom: ok, I know it's not your fault, but I would like to speak to a manager when we leave
waitress: *sucks teeth* well umm don't be mad at me 'cuz it ain't my fault, its the cook.
she then walks off right in the middle of my mother talking. how hard is it to say a simple "I apologize for the wait and I'll get the manager for you". that seriously would have sufficed, as we were being very patient & weren't in a hurry to be anywhere, which is why we waited so long on the food. it was also the only place open and we were hungry. I could have understood the long wait if they were busy but they were not. when our food finally arrived, my pancakes were ice cold throughout certain spots of them. my mother ordered chilli cheese fries with no peppers. they were made with the wrong meat and had peppers on them. we had to wait an additional 5 or so minutes just to get some silverware to eat with. waiting is not a problem with me, as long as the waitress isn't so damn rude and just expresses an apology.. the simple things like that really go a long way with me. my mother asked to speak with a manager but either the manager was a dick too, or the waitress never told him we wanted to speak with him - because he never came to our table. I doubt we will be returning there any time soon.