purplemewit (purplemewit) wrote in bad_service,

Tale inspired by the mechanic's horror stories + bonus car rental failure

I got rear ended a few months ago, in my 2006 Corrola. We weren't sure where to take it to, so we called the dealer and they recommended the small local chain across the street from them, Riverdale. There was an Enterprise two doors down. We've had a favorable experience with the rental company in the past. Never used the mechanic before.

I'm not sure on some of the lead-up to this, as my dad handled most of the phone wrangling, but I was the runner, since I had breaks between classes during the day. But I do know the guy's insurance was supposed to pay for the repair and a rental, since I work two jobs and go to school.

The damage was a dent + paint scraping on my trunk lid, and complete destruction of my outer bumper, plus some damage to my trunk, and the place where the spare is kept to the point that we couldn't get it out. (I was hit by a minivan.)

The repair itself looks good. My dad who knows quite a bit about cars checks it over, and it's okay. They'd repaired and repainted the bent material, and replaced the bumper. Now, if anyone's seen Pimp My Ride, or any other car repair/customization show, you know that when they paint a car, they mask off the glass.

For us... that didn't happen. I didn't notice until the first rainfall a couple days later. I was delivering sandwiches in a light rain, and my wipers were fogging the outside of my glass. (the paint overspray was grabbing hold of the water droplets, making it look foggy.) That made for an interesting night of deliveries. I tell my dad about it, and there's more phone wrangling. I'm told to bring it in when I can, given my substitute schedule (I get called first thing in the morning if I'm needed) and my class schedule. They just ask to know a day ahead of time, we tell them friday afternoon for sure. I take it, they clean it, problem solved.

Meanwhile, we rented a car. Since I'm the primary driver, I had to put down a deposit on it, instead of using my brother's credit card. This is a problem as I don't have a lot of wiggle room in my finances for them to just take 50+ at random. (In b4 personal finance wank) I'm reluctant, but we need the car, so I do it. I'm told I'd get it back at the end pending damages/mileage. I have the car for a week and a half, the time the body shop has my car. They actually finished the car in a week, but they wouldn't give it to us until something with the guy's insurance went through. Despite my schedule, it ends up working out that I return the car on the same day they release the car.

But here's the Enterprise suck: They said the insurance company wouldn't pay for the extension of the rental due to the body shop holding the car, so they took the deposit without warning me, and then expected another 100+. I talked to the guy, asked him to please do everything they could to get the insurance company to pay it. Guy just turns short, snippy, and rude on me, so I just drop it. My dad pays it, and reimburses me the 50 they took, most likely after talking to them on the phone. (I don't pay for the car to begin with, at the time I didn't even have to pay for gas.)

I know it's a business, not a charity, but it was pretty clear that the situation leading to us having the car an extra few days was not due to laziness of not wanting to turn it in, it was due to their own shit insurance company. (The guy that hit me was driving an Enterprise rental.)

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