bait in the wolf trap (petitfour) wrote in bad_service,
bait in the wolf trap

I went to this bistro place with my boyfriend to get some lunch and this is a pretty nice place, the kind where you order food and they give you that blinky buzzer thing and you come back up when it goes off to get your food. I ordered first and everyone in my party ordered after me. And I guess I can sort of blame what happened next on the fact that so many people ordered veggie burgers on my line.

We're sitting and my boyfriend who ordered after me and got basically the same thing as me has his beeper go off first. I wait another fifteen minutes and see several other customers get their burgers and I go up to the counter to ask if anything is wrong with my order. The girl just stands there and blinks at me for a minute trying to tell me that my beeper will go off when my order is ready after I explain to her three times that it's been about 15-20 minutes since I ordered, and point to the bit on the menu about how it takes 5-10 minutes for orders to come out.

Finally she goes back (and this is the part that bothers me) and instead of just asking the cooks to please key in my order again (because it's likely that she beeped the wrong person when my order came up and let them walk off with it as a lot of people ordered veggie burgers) she starts getting really rude and snappy with the line chef. It's an open kitchen thing so not only can I see the food being prepared, which is nice, but I can hear her trying to pass her mistake off on this cook who keeps explaining to her that he only cooks what comes up on the computer screen and nothing else because he's not psychic.

I would normally call this a bit of a coworker suck except that then because this chef is now so agitated he makes my burger again and does it all hastily and awful. Instead of it being this nicely crafted item that looks all picture perfect like my boyfriend's, it looks like the components of the burger were dropped on the plate from a height of 6 feet with the bun all greasy on top, my fries burnt and a whole tomato cut partway in to slices just shoved under the bun. Ugh, thanks.

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