Polgan (spamwarrior) wrote in bad_service,

So I'm looking for some guidance, as I'm a bit ticked off to be thinking clearly.

I signed up for a free trial of Rhapsody. When I got it all set up, I tried to use it, only to find that it would not work with my operating system. So, I called to cancel.

I spoke with a woman who must have misunderstood me, because when I explained I was calling to cancel my account, she said that I did not have an active account. I gave her my email address, she gave me my account number (which I already had, so she was confirming it), so indeed we were talking about my account. She said there was nothing to cancel, which I took to mean I had not activated anything, I was assured I would not be charged, I went on my way.

Of course, I got charged. I saw it on my account this morning. I'm going to call them, but how do I explain this to them without sounding like an idiot, and what is reasonable to ask of them?

  • Someone ELSE Bounced Payments, But YOU Have to Pay Them Back.

    This happened a few years ago. Rogers (the Canadian one) had a good deal on long-distance plans. Since most of my phone calls to relatives were…

  • T-Mobile suckage

    I rarely have service bad enough that I feel the need to rant, but this one has me furious. In May I finally gave in to temptation and purchased a…

  • T-mobile BS

    So my husband got a new contract with T-mobile about a month or so ago. Everything was going fine until suddenly "Homecare insurance" takes…

  • Post a new comment


    Comments allowed for members only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded