jarethrake (jarethrake) wrote in bad_service,

I work in a call centre for a credit card company, and I got a call from a bank earlier.  It seemed that when someone had taken a payment over the phone, they'd keyed in the amount wrong, and instead of paying £8.50, the customer had been charged £850.  The bank had given them the money, and was now trying to claim it back from us, but their service wasn't perfect, either - that account had been moved from us to another company years before.

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