jayphi77 (jayphi77) wrote in bad_service,
jayphi77
jayphi77
bad_service

ok so i have to start this by saying that the person who totally sucked was not only the person who was serving me but me as well. I am just posting to get it out of my system. I realize people will think i'm a jackass.

Friday: my pc is acting weird. Icons are disappearing and folders are not shoing up in my outlook. looks like trouble. I try to diagnose myself but there are alot of items that the Company Help Desk can use that I as a local admin cannot. So i call

HD: Help Desk (1,2,3)
Me: former helpdesk person now system administrator for enterprise application

HD: 'goes thru my applications' why do you have this skin
ME: sorry i know i shouldn't but it's christmas, take if off if you like
HD: asks about other apps like Adobe captivate, 101 VB Scripts, SQL Server, etc. asks for business reasons
ME: provides reasons related to the enterprise application
HD Lvl one: happy and nice, promotes me to level 2 because he thinks my profile may be corrupt

Monday

HD Lvl 2: 'goes thru my applications' why do you have this skin
ME: sorry i know i shouldn't but it's christmas, take if off if you like
HD LVL 2: what's your Job Title
ME: my official one is PM 2
HD: this is not your PC, it's company so you should not have skins
ME: fine take it off but please diagnose my propblem
HD: i cannot with all these other non approved applications, why do you have dobe captivate, 101 VB Scripts, SQL Server, etc? THis is not your PC.
ME: Please stop. Please diagnose my problem
HD: *mute*
Me: *mute* swearing
HD: I'm transferring you to level 3
ME: FINE!! (exasperated)

HD Lvl 3
Logs on as administrator
redoes my profile
notices that my problem still exists
does a disk check
notices that i have been having warnings and errors for about 2 weeks
schedules re-image
gets after me for the skin (but in a nice way)
comes to get my PC and life is good.

Now there are going to be times that company approved items are going to be on my pc like when i'm testing Flex 3, rationale, sql 2008, etc. although my job title says PM2, my actual job is to know any and all technology related to the enterprise application that i support, implement, and develope along with 2 other people, world wide.
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