Duckee (mamaduckers) wrote in bad_service,

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Overstock dot SUCK

So, we bought my sister, M, a TV/DVD combo from Overstock for her birthday. Had it shipped directly to her, since she's in CA and we're in MO. It arrived 2 weeks after it was ordered, in time for her birthday. The UPS driver dropped it off on her porch and left. Never knocked or rang the bell. She was home. (Separate suck there).
When M gets the box, it has been opened and re-taped. The invoice/ packing slip is now missing from the box, along with the "Happy Birthday" card they were supposed to include. She called us to find out who sent it. She pulles the TV out of the box, and it it burnt, the back is completely melted, and there are black smoke streaks on the TV screen.
We contact Overstock, "oops, sorry, we'll send her a return label and ship out a new TV". Great, except the sent US the return label instead of her.
We contact them again. "Send us back the label and we'll issue a new one for her" We asked about the new TV, they said they'd send it out, but they would have to charge us for it, and then credit it right back when they received the burnt TV back. Not great, but we understood.
M called today, her replacement TV is there. (No return label yet.) The back of the TV is broken. It has a chunk about 2x2 missing, the front frame is cracked on the corner and there is no remote and no owners manual.
Get in touch with Overstock AGAIN...they are out of the TV's now. Their solution...keep the defective, broken TV with no remote or owners manual, and they'll give us $20.00 off. We don't even know if it works, she never bothered to plug it in after she saw it.
Sorry, no deal. Not taking a $250+ TV that is defective, for $230. That's just silly. They said they'd ship out another return label to send that one back, too. Who knows where that one will end up. Now we have 2 return labels out in limbo land somewhere, and 2 deffective TV's sitting in my sister's living room taking up space. Nothing for her for her birthday, and we're out over $500 until they get the TV's back, when M gets the return labels.
Of course, this all started back in November with the original order, and will most likely not be completed until January with holiday shipping delays. So, even though we will get the money back, we're paying interest on the charges on the credit card for 2 billing cycles, which will not be credited back, and there is no more room on the card now, to buy another TV or other gift for my sister.
Having a December birthday screws her out of gifts because it's so close to Christmas to begin with, which is why we wanted to be extra nice this year, in the end, she gets nothing, and has to wait till sometime in January to get anything at all.
Overstock has no quality control. They do not check their merchandise before it leaves the warehouse, and they and not very helpful when you have a problem.
My recomendation is Avoid!!!
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