Colli (femme1986) wrote in bad_service,

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Red Cross Bad Service

Back-story: I adore the Red Cross! I've been volunteering with my local chapter for more than five years and have been donating blood since I became eligible at age seventeen, which means I've donated more than a gallon of blood in four years. Needless to say, I have a much higher tolerance for incompetence at my favorite non-profit organization and am generally a nice and bubbly person.
But, today. Today, I waited forty minutes to donate with an appointment!
I had made an appointment two weeks ago for 01:30 P.M. today. This was the perfect time, because I it was right after my last morning class and two hours before my last class of the day. I arrived at my appointment and signed in at 01:20 P.M. There were two people ahead of me; two more appointments arrived right afterward.
The normal system for calling donators in to give blood is to call three appointments in, then a walk-in. It even states on the walk-in slip, "Please be patient while we serve those with donations first; we will get to you as soon as possible." Why is it then, that two additional walk-ins showed up and were taken in before me? Additionally, at the thirty-five minute mark, the history nurse called a walk-in's number, when he had not even been seated in the waiting area for three minutes? By this point, I had enough. I asked the triage nurse, "Excuse me, but there's three appointments who have been waiting for thirty-five or so minutes. Shouldn't we be taken in first?" The nurse then stated, "We're trying to catch up on walk-ins, by alternating walk-ins and appointments. We don't want them to wait for a long time. We'll get to you as soon as we can; you'll probably be next." WHAT? I'm sorry, but by that point, I just wanted to leave. Why should I bother making an appointment to donate, if you're just going to take the next person who shows up? That completely defeats the purpose!
I was actually called in next, making my wait just over forty minutes. The nurse who called me in was shocked at how long I had been waiting and told all the other nurses to catch up on appointments. I've never had to wait more than fifteen minutes to give blood, when I've made an appointment, even at really busy locations. Until today.
The worst part about the whole situation was that the excessively long wait made me very nearly late for my last class... I hate being late, especially during the last week of school! :|
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