frustratedWRONG! I checked my account this morning and there was a charge on there for $7 from XM. So I call them up and ask why of course. They say oh, this is the promo that we're doing. But I tried to explain to the Indian rep (no offense to anyone that may be from India, but when they outsource and I can't understand the rep it's very frustrating) that we were supposed to get 3 months FREE...and to me free means NO charges. Apparently, that's only in mine and hubby's universe, because the rep went on to say that you get 3 months free within a 6 month time frame (so basically, it's just half off for 6 months). I told him that that was not explained to my hubby and that they should clarify that better when they are offering the promo and say that it's half off for 6 months and not 3 months free.
To recap: The bad service (at least from my point of view) is that they did not explain themselves clearly.