Becca (theflyers) wrote in bad_service,
Becca
theflyers
bad_service

Who do you believe?

In one corner we have The Bank. In the other we have Dell.

I ordered a new computer for the business through Dell. The card was declined at first, boo hiss.

So I call Dell and tell them I want to use this Other Card to pay. The dude takes the numbers and BAM it's declined. Cue me going "What the hell." He asks if it's a debit card and I assure him that yeah, it's a debit card. He apparently fiddled with shit on his end and nope still being declined. Darn it.

So I thank him, hang up and call the bank. Thinking "The bank must have a problem, we have money in our account." We don't use the debit card that often, so I figure that since it's a large sum to be charged; maybe they threw up some red flags? I don't know, I'm just grasping for reasons at this point.

The nice lady at my bank tells me that the original charge WENT THROUGH and then was REVERSED. Then it showed the second charge the guy tried to do, it went through too then was reversed as well. We come to the conclusion that the guy at Dell didn't know what the hell he was doing.

So I call Dell up again to see if I can get some answers. The 'supervisor' insisted over and over that it wasn't reversed and that it was just denied flat out. Then told me to call my card holder. In the end I was so pissed off that I just told them to cancel the order. Then to add to the disgruntled feeling I still have swelling in my chest, the lady asked me "WHY" I wanted to cancel it. It took every ounce of my self control to say "It's not working out. I don't know where else to go from here, just cancel it."

Seriously we're at a fucking stalemate here! My card company is saying one thing the vendor is saying another. Where the hell did she expect me to go? I guess that we could have used another credit card...if we had one, which we do not.

I personally choose my bank in this situation. Am I wrong? Do you think the bank is full of it or that the Dell Customer Service is inept?
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