Ashlie (iluvikarishinji) wrote in bad_service,

Victoria's Secret >:[


I called corporate this morning and explained the situation. The CSR was very nice and immediately agreed that the manager was wrong and being rude. She said I would receive a $20 gift certificate in the mail soon from VS and that the store and district manager would be informed. Hooray for justice. :) Thanks for the advice.


I went to a Victoria's Secret store today (3:10PM at Visalia Mall in Visalia, CA) with the intent to use the following coupon that was mailed to me by VS corporate. It says, verbatim: "LOVE Victoria's Secret $10 off ANY PURCHASE November 27th - December 24th"


"November 27 - December 24th 2007"
Present this card at checkout to receive a reduction on your purchase price. Limit one $10 offer per client. Remaining value after card purchase may not be redeemed for cash. Not valid for previous purchases, catalogue or online purchases with any other coupon, discount, special offer or the purchase of a gift card. Card may not be redeemed for cash. Offer's value will not be refunded on a merchandise return. We regret this card will not be replaced if lost or stolen. Associates of Victoria's Secret and its affiliates are not eligible." Followed are the barcodes.

I have plenty of bras, panties, and makeup. I really didn't need any of those. I found fuzzy warm socks there that I like. Most of the price tags were ripped off, but I found a pair that said they were $5 each. I picked two pairs ($10 total) and went to the register. They rang up as 7.50 each I said no, the tag says they were $5. The cashier said there was an error when they were labeled, but she would sell them for the $5 price. ($5 x 2 pairs = $10). I was also expecting to pay sales tax on the pre discounted price.

I gave her the $10 off coupon and she tried to use it, but the register would not take it. The manager came to the register and told me they would not give me something for free. I showed them the card that said nothing of a minimum purchase price. The manager again argued with me saying that they would not give me something for free and that I needed to pick something more expensive. I told them I would complain to corporate, because I didn't need anything else but those socks and I was not prepared to buy more just to get a $10 discount. I left the store mad. The card clearly states ANY PURCHASE and does not have a minimum amount restriction. I am spreading the word of this terrible handling of customer service and will call corporate tomorrow to file a complaint.
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