oncewasbubbly (oncewasbubbly) wrote in bad_service,
oncewasbubbly
oncewasbubbly
bad_service

Forever 21

I purchased a pair of $28 pants from Forever 21. I wore them 1 time and the zipper broke. The pants fit me, they were not too small. The zipper was clearly defective since it broke after only a few hours of wear. I tried to return them for an exchange or store credit, I had the receipt and the tag in hand, but I was told that there was nothing they could do for me since they were worn and the tag was no longer attached. I have now wasted this money since the pants are no longer wearable. I do realize that I can have the zipper replaced but I feel that I should not have to do this. This is totally unfair. I will never shop there again.
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